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Terms & Conditions

These Terms & Conditions set out the agreement between LOVE with LUCY (“I”, “me”, “my”) and you (“the client”) when you book and participate in coaching services. By booking a session or package, you agree to these terms.

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Nature of coaching

  • Coaching is a collaborative process focused on clarity, confidence, and personal growth.

  • Coaching is not therapy, counselling, medical, or financial advice. If you require these services, please seek a licensed professional.

  • You remain fully responsible for your own decisions, actions, and results.

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Eligibility

  • You must be 18 or over to work with me.

  • I welcome clients of all backgrounds, identities, and experiences, including LGBTQ+.

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Booking and payments

  • Sessions/packages must be booked via my website, Calendly, or by direct arrangement.

  • Payment must be made in advance via Wix Payments, Stripe, or Monzo payment link to secure your session/package.

  • Fees are as advertised at the time of booking and may change in future.

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Cancellations and rescheduling

  • If you need to reschedule, please give at least 24 hours’ notice.

  • Cancellations made with less than 24 hours’ notice may result in the session being lost and non-refundable.

  • If I need to reschedule, I will give you as much notice as possible and offer an alternative time.

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Refunds

  • All coaching sessions and packages are non-refundable once the first session has taken place.

  • Reset Sessions (one-off) are non-refundable once booked.

  • In exceptional circumstances (such as illness or unforeseen events), I may, at my discretion, offer to reschedule or credit sessions.

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Confidentiality

  • All information shared in sessions is confidential, except where disclosure is required by law (e.g. risk of harm to self or others).

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Intellectual property

  • Any materials, tools, or resources provided are for your personal use only and remain the property of LOVE with LUCY. You may not share, reproduce, or distribute them without permission.

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Limitation of liability

  • I will not be held liable for any decisions you make or outcomes that arise from coaching.

  • Coaching results vary from person to person and cannot be guaranteed.

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Termination

  • Either you or I may end the coaching relationship at any time.

  • If I end the relationship, I will refund any unused sessions that have been paid for in advance.

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Governing law

  • These Terms & Conditions are governed by the laws of England and Wales.

Last updated: September 2025

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