Privacy Policy

Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal data when you visit my website or work with me as a client.

Who I am

LOVE with LUCY is run by Lucy Yarrow, Certified Coach (ICF accredited).
Contact: lucy@lovewithlucy.co.uk

What data I collect

I may collect the following personal information:

Name and contact details (email, phone number)
Information you provide when booking a call or coaching package (via Calendly, Wix, Google Forms, or directly by email)
Payment information (processed securely by Stripe, Wix Payments, or Monzo – I do not store card or bank details myself)
Notes you choose to share during sessions or through forms
Technical information from website cookies/analytics (e.g. IP address, browsing behaviour)

How I use your data

I use your personal data to:

Provide and deliver coaching sessions
Process payments and manage bookings
Communicate with you about your sessions or services
Send resources, updates, or newsletters (if you’ve opted in)
Improve my services and website experience

Sharing your data

Your data is only shared with trusted service providers necessary to deliver my services, such as:

Wix (website and payments)
Stripe (payment processing)
Monzo (payment links)
Calendly (scheduling)
Google (forms and email services)
Zoom (for video sessions, where relevant)

I will never sell or share your data for marketing purposes.

How long I keep your data

I will keep your information only as long as needed to provide services and comply with legal/accounting obligations. After this, data will be securely deleted.

Cookies

This website may use cookies (small files stored on your device) for analytics and functionality. You can manage cookies in your browser settings.

Your rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you
Request corrections or deletion of your data
Withdraw consent for marketing communications
Restrict or object to processing of your data
File a complaint with the ICO (Information Commissioner’s Office) if you’re unhappy with how your data is handled

To exercise your rights, please contact me at lucy@lovewithlucy.co.uk.

Last updated: September 2025